Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. They are a small group, and are currently working through extremely high volumes of incoming messages. Shop New Arrivals $10 Tops & Bottoms Limited Time Only | Shop Now! Joining our rewards program is simple (and free)! Give us a call at 888-495-9699. I've been trying to reach someone in customer service to sort out what happened, but no one will get back to me. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center. Claim it before the government does it in your stead! Why make it hard for your customers to do basic things like shipping? It sounds as though they have not received your emails, and if you were trying to use the form on the website, that may be why. They are available from 9am-8pm ET, Monday-Friday. To return a product, simply attach the provided shipping label to the return packaging and ship it back to the specified address. Shipping and handling are nonrefundable. Not worth it! Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Hi, Parish. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Lets learn more about its ingredients and the research, Your email address will not be published. To check the balance of your points and available gifts navigate to the ModSquad Rewards page. I have been waiting weeks for my ModCloth order. Customers are also welcome to use their own shipping to return items to us if they find that is more convenient that using our label. Step 2: Print the shipping label. I'm sorry for the wait with your return. Finally, someone emailed me and said they were really sorry and overloaded. If the reason for your return is not due to the companys fault, they will deduct $5.99 from your refund. You can read more about this in our Returns Policy on our site, within our FAQ: https://bit.ly/357GxJn. Didn't offer anything to make up for the massive inconvenience!! BUT what happened this past week was really over the top - I returned a dress and was only given a partial refund. Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. In that case, return the item by mail and include your measurements on the packing slip. If you choose Store Credit or Redeem, its free! and that they charge another $6.95 shipping fee to return the item. summersalt returns; June 22, 2022. furnace green surgery repeat prescription. I'm very sorry for any disappointment regarding your recent order. How good is their customer service for returns? Check out a fraction of our product range that can assist you with: You can count on our apps assistance if you need to cancel any subscription, demand a refund from a company or airline, get help with utility bills, reduce your property taxes, get a tourist visa, appeal banned accounts, contact embassies, or get cash back on gift cards. I ordered the bubbly feelings midi dress which had no care label on it. Youll have to provide your own shipping see the address below. Posted by on Jun 10, 2022 in skullcandy indy evo charging case replacement | annabeth chase birthday. When I go to the tracking link they provided via email the site (ppxtrack) is static with no updates for three weeks. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. We recently made some updates to our site and systems, which caused our Customer Care team to receive extremely high volumes of incoming calls, chats, and emails. If you are receiving a message that no one is available, you may be reaching out outside of their hours. A member of our Care team should be reaching out to you shortly to assist with this matter. You will then be able to input a friend's email to send a referral link. This Modcloth review will shine the spotlight . Find out how we combat fake reviews. Subscribe and join 1000s of women who rely on Budget Fashionista for the latest in affordable fashion and beauty. Next, enter your code in the Gift card or Discount Code box upon checking out. ModCloth returns to Europe By Andrea Byrne Sep 16, 2020 Retail Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. I ordered flare pants that did not fit at all. Very disappointed in ModCloth customer service. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. For Domestic (US) returns, please click here. Final sale items are not returnable. How to Delete Depop Account? Why bother risking it? Returns. 20+ Creative Ways, 6 Benefits of Castor Oil for Face & How to Use, How Long Should You Leave a Facial Mask On? Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc. lackland air force base street address Apply the printed shipping label to the package (make sure there are no other shipping labels or barcodes on the package). Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. No problem! Everything You Need to Know, What is a Tennis Bracelet? 3 min read. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Once you locate your order, youll select the items you want to send back along with the reason for the return. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return. You can view ourPrivacy Policy hereand unsubscribe at any time. Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. Required fields are marked *. Thank you for your review! I'm sorry for any disappointment with your order. Learn more about Budget Fashionista and editor/blogger Catherine Brock. ** Please be aware that we can only create return labels for customers residing in the contiguous US. Sign up with your email through the ModSquad Rewards page. Well gladly guide you through the returns process. If after signing in, the drop down is still empty -- please clear your browser's cache and cookies and allow some time to load. ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. At this time, points can only be earned off of unique dollars spent in our store. Shipping costs are payments for a service that has been completed and are not subject to refund. **Please note that direct referral link is not compatible with Paypal or Afterpay payment methods. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. Package everything up and return it according to the shipping label instructions. Sorry, but the page you are looking for doesn't exist. Please feel free to reach out to Customer Care with any additional questions or concerns**Please note that our system only accepts one discount per order, so points and a coupon cannot be applied to the same purchase. To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip). You can drop the item off at a Fedex location. Even if you . Customer Service Assets for Haven. I also apologize for any frustration with getting in touch with our Customer Care team. See my privacy policy. Find locations. (If you live outside the U.S., your timeline is 60 days from the shipped date.). Hey, Jennie. Please note that we currently only have the option to refund to the original payment method and are unable to process. NEW ARRIVALS CLOTHING PLUS SIZE Please rest assured that they are working to get replies to everyone, as quickly as they are able. Complete Guide, What is a Permanent Bracelet? Imported Fabric does not provide stretch. ADD ANYTHING HERE OR JUST REMOVE IT somerville police twitter Facebook miami jobs with housing Twitter why is lagos jewelry so expensive Pinterest how to cancel sky sports on virgin linkedin how does mystique die in comics Telegram The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. It fit very well and it was worn for the wedding. Facebook. I gave it several weeks for a return to be processed but they never did. Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return. this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Store Locator Icon Stores Store Locator; Classic Awards; Gift Cards; Wish List; View Catalogs; Coupons & Promotions; Outlet Stores; Customer Service. If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. We will contact ModCloth and make sure the company respects your customer rights. Over 10 days of no response, I contacted my credit card company to dispute the charge. Literally been trying for a week to talk to someone. Yes, there are discount brackets as listed below. Getting a refund for items I returned is taking FOREVER. Well email you once we process your return or exchange. 1. iis express not working with ip address. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. We must receive returns within 60 days of the ship date to be eligible for a refund. Think you have some missing money? Machine wash. Unlined. Need help preparing for a government test? Thank you for your review! Then, we will include a deadline in your request, and ModCloth will have to respect it. Shipping across Europe is now available for shoppers. It sounds as though you may have had a connection issue via phone, and we'll be sure to share that with the appropriate teams. Skim through our guides! to reset your password. I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. Just received a few items that were final sale and none of them fit. We can only make decisions based on the information provided, so it is important to let the Care team know you are experiencing a hardship for them to best assist you. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. If your dress arrived with no care instructions, we would consider that to be a defect, and we apologize for the trouble this caused you. Once an order has been placed it can't be canceled or changed. For more information on our Return Policy, please click here. 0. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile . Want to schedule a DMV appointment in a snap? ModCloth is not the only company whose product youd like to return as effortlessly as possible? Once an order has been placed it can't be canceled or changed. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. Find locations. We use dedicated people and clever technology to safeguard our platform. Hi, Lynda. Hi, Kaye. Facts to Know, How to Tattoo on Hand? If you received an order from ModCloth as a gift, you can still return! We hope you love what you ordered! I tried to use the chat feature on the website but it says no one is available. Reach us 24/7 at 888-495-9699. If you live in the continental U.S., Modcloth will provide a return shipping label. Is Nasty Gal Clothing Worth It- Complete Guide Of This Band, Fashion Nova Return Policy Guide For Store and Online Purchases. ModCloth Returns To European Market Due To New Owners, Go Global Retail. I ordered something over a week ago and i have received no communication from ModCloth with shipping information. The team is available from 9am-8pm ET, Monday-Friday. It shipped and arrived. Your points will expire after one year of inactivity. We also ensure all reviews are published without moderation. Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap. To do so, you have to complete the following five steps: The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. Happens to the best of us. Your returned item must not be: They also have a list of non-returnable products. I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. These policies are subject to change.