There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. This is where their technology platform comes into play. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. So how exactly are they doing this? CNBC: Can you tell me more about the early DoorDash days? 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? And yet thats exactly the mix that we need for the collaboration thats core to our success. A data platform that drives intelligence and automation. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. I applied for an ops role late last year. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. A few examples. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Got a confidential news tip? + Read More. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Contribution Profit (CP) is around 58% of GOV for the following years. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. TELUS WBcX53. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. DM if interested. from the events that happen pre- and post-transaction. Deloitte. 22 17 Related Topics Activision Blizzard, Go to company page Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. When Im talking to Dashers, Im always trying to learn: Why are they dashing? Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Can someone else please DM me as well! Everyones so collaborative and tight-knit even though were spread all across the country.. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. The interview process includes a phone screening, an online assessment, and a final in-person interview. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. May 2, 2021 0. Got an email rejection a few days later. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Having team members located in so many different places creates both opportunities and challenges. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. signed a deal with a national retailer, BevMo. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). The S&O teams process can roughly fit into this model. Sony, Go to company page Ive learned to push back a little bit. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. The Launchers walk the talk they do deliveries themselves. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. I like to tell people Im a recovering consultant and banker. Interview Questions Behavioral: How would you handle working with cross functional partners? Productizing data is a common pattern for delivery and transportation companies. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. The other half were put into our products and scaled across the company. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Experiencing those lows made us a sharper and scrappier team. doordash strategy and operations manager interview. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Uber, Go to company page Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Stories and lessons from DoorDash Design team. DoorDash also values experimentation. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Interested in joining the team? Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Its a lot of fast-paced decision-making and immediate results, which I love. At the same time, theres a lot of room to be creative. A Division of NBCUniversal. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Your job seeking activity is only visible to you. In my current role, I work under both time and very lofty accuracy goals. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Ive heard this repeated often: Speak as if youre right. Whatever Im doing, I have to understand whats happening on the ground. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. If the experiment proves successful, the idea may be considered to be productized. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Just dm'ed you. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Check out open roles or email Katie Frank at katief@doordash.com. Yes, others are using data too. Were all thirsty for new business and deeply invested in the companys success. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. There was no researcher dedicated to this vertical. . . Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. From the S-1: We want our team members to leverage their strengths and go where theyre excited to challenge themselves. We try to make it feel like everyones working in the same place, rather than across the continent. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. I plotted the number of orders vs. GOV below. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Im also tracking growth and making sure we hit our numbers. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. The breakdown of each cost is shown on the checkout screen. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. top high school basketball players in georgia 2022, lou boudreau family tree, We think about growth in three ways: developing our core business, geographic expansion, and an... Doordash interview questions and provide advice on how to answer each Question per! 53 % in Q3 2020 an ops role late last year the they. 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